Camila Nunez Perez

Skill Set

Languages

Executive Travel consultant

Concierge support for VIP and Executive clients of Worldtravel.

• Reconfirm reservation in high detail to provide a smoth travel for VIP clients.
• Make sure all air, hotel, car and limo reservation are custom made without missing any detail. Providing white glove services to our executive customers
• Make personalized request to vendors in order to provide our best service.
• Help customers arrange their work travel, sending proposals based on their requests, tailored to their best interest.
• Provide after care for reservations. Responding travelers enquires and helping them with modifications or cancelations

Travel consultant

Travel arrangement

• Ticketing agent
• Ticketing agent and customer support for a web travel agency.
• Providing help over the phone, email and chat to customer who had booked online modify their reservation or add ancillaries / air extras.
• Monitoring the ticketing automator for fraud and void any ticket marked as such. as well as making sure that every booking had the correct ticekt issued.

Ticketing and Ancillaries Product Specialist

Maintains Ticketing and Ancillaries System application, as well as leading project initiatives. 

• Communicates customer needs, technical, and business requirements to the team.
• Helps managing scrum team’s backlog and support requests, prioritize them in agreement with product management commitments.
• According to product vision, accepts team’s work and provides input into release decisions in conjunction with key stakeholders.
• Offers the functional knowledge necessary for the delivery of the best product.

Account Specialist

Onboarding and new agent support, integrating their operations within Nexion’s framework.

• Collecting essential information from new agents to establish their agencies under our umbrella.
• Crafting and setting up all necessary tools tailored to each agent's specific needs.
• Conducting welcome calls to introduce new agents to our system, providing detailed guidance on how to effectively utilize our services.
• Proficient in industry-standard reservation systems including Apollo, Sabre, Amadeus, and Worldspan, ensuring seamless integration and operation for agent activities.

Technical Support

Provide comprehensive assistance to users, focusing on troubleshooting and resolving issues related to internal applications, connectivity, and hardware. & Technical Support Agent 

• Delivering expert support for internal software applications, ensuring optimal functionality and user satisfaction.
• Diagnosing and resolving network connectivity issues to maintain seamless operations across the organization.
• Addressing hardware malfunctions, coordinating repairs or replacements to minimize downtime.
• Offering user-friendly guidance and training to empower colleagues with the tools and knowledge for self-resolution of minor issues.

Application Support

Responsible for responding to routine customer inquiries regarding products.

• Provide support to customer applications questions and analyze potential issues using diagnostic tools and recommending corrective actions.
• Develop and maintain positive customer relations by delivering outstanding customer service.
• Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.

Diploma

Front end web development course with HTML, CSS, JavaScript and ReactJs, as well as Node.JS. 

Learning path Certification

Manage projects on time, in budget, and in scope. Developed essential project management skills to follow best practices for communication with stakeholders. including Agile and Scrum training

Certification

Front End Developer learning path, bootstrap-4, React.js, JavaScript essentials, GitHub, Node.js, JavaScript and Ajax integration, jQuery, JSON, user experience for web design, sass, CCS